Ecartshopping.com is an online shopping website that is currently shipping products in the USA. Along with our remarkable quality of goods and services, we also provide their delivery to our customers. There is a wide range of options available for everyone. You can choose them according to your preference and make payment for the same. However, some points must be there that everybody should know. Here are some terms that our viewers/users need to know before they begin to buy products from our site.
Shipping and Delivery Process –
- As you select the products and add them to your cart, you need to fill in your payment details.
- Make sure you choose the suitable medium of payment as per your suitability. As you move on to the check-out page, you will get the following payment options – PayPal, Credit Card, and Visa (American, Master Card).
- Once we receive your payment confirmation request for the purchase of goods, we start with the packaging process.
- The products are there for the final round of quality check and then further move on for labeling and packaging.
- Once it safely slides inside the package, it is carried forward for the shipment process. Note that after your parcel goes for shipment, it may take 4 to 5 working days for delivery.
- We provide our customers with a tracking ID that can insert on usps.com to check the order status.
- If there is any issue with the delivery service or delay, you can contact our customer executive at any time.
Terms and liabilities –
As already said, currently, we deliver our products and services in the United States. Though it is not necessary, some of the products may add up for shipping amount when you are on the check-out page. If a person has bought an item from our site, they have a free will to give feedback for the same. Also, if you find anything that needs a replacement, then we are just a call away.
Return and Refund Policy
Most of the products that are displayed on the website are eligible for easy return and replacement. There can also be some products that do not come under the same terms. Alongside, make sure you are reading the return and refund policy correctly so that there is no issue in any respect. Moreover, we take our customers’ complaints very seriously and try to help them in the best possible way.
Conditions for Return –
Once your parcel is delivered to your doorstep, you need to check if everything is in place or not. We put in our best efforts to make sure that you receive the right products according to your order. However, there can be times when it does not fulfill the requirement of our customers. In such a case, you can apply for a return with the first few days.
Here is a list of conditions under which you can apply for a return –
- The products that have been delivered are one among the following – damage, broken, misplaced, or wrong parcel received.
- Make sure that you return the same item that our delivery guy has delivered.
- Try and place the return request within the first few days. Delay in complain may result in negligence from our end.
Refund process –
Once you have submitted the parcel to our delivery person, it may be a few hours for them to reach the hub. After checking through the originality, labeling, and other details, we will drop a confirmation mail or message. Furthermore, the process may take around 24 to 48 hours to send back the money to the same account.
It is important to note that we may accept or deny the request depending upon the authenticity of the parcel. Therefore, we want you do not to indulge in any unlawful act, or it may cancel the process all at once. Moreover, once we are sure that everything is right in place, it won’t take long to initiate the further process. Henceforth, we would request you to have patience while we refund you the money for the order.